Our most frequently asked questions are answered below
If you have a question that isn’t listed below, we’re always happy to talk so please contact us and we’ll do our best to help.
SELF STORAGE QUESTIONS
What does Fort Knox Storage need from me to move in?
We ask for formal photo identification, like an Australian Driver’s License or a current passport. After your identity has been established, we will require you to fill out a simple License Agreement either on-site or we can email a copy to you. We also require a copy of a valid credit card which we will keep on file.
How does Fort Knox Self Storage work?
Access to your Storage unit is free and unlimited 7 days a week.
Our facility is fully staffed 7 days per week and we are open the following times:
Monday to Friday 8:30am to 5:30pm.
Saturday 9:00am to 5:30pm
Sunday 10:00am to 3:00pm
We are open on all Public Holidays except New Years Day, Good Friday, Christmas Day and Boxing Day.
How do I know what size Storage unit I need?
1) Please talk to our experienced friendly staff and they will help and advise you on the most suitable unit size, or
2) To view more information and examples on what can be stored in each size unit, simply go to our Sizes and Rates Page.
How secure & private is the Fort Knox Storage facility?
Our O’Connor premise is alarmed, well lit with 24 hr digital CCTV coverage offering state of the art security.
Our storage units are all under cover, dust and vermin free, within a stable and climate controlled environment.
We also offer all weather loading bays. That means that you can add and remove your items in the comfort of an undercover loading bay, protecting your items and yourself from direct sunlight, rain and wind.
At Fort Knox Self Storage we keep your belongings safe and secure.
How do I pay?
We send out your invoice 10 days in advance of when your storage is due. Payment is due monthly, from the date you move-in to our facility.
What about transport and moving?
Do I need Storage Insurance?
What can I store in Self Storage?
Where can I buy Boxes and Packing Materials?
What about power in the units?
How is my move quoted?
You can also call our friendly sales team and we will step you through each stage of the moving process.
How soon can I schedule my move dates?
Is it possible to reschedule a removal after it had been booked?
Do you provide a packing service?
How do you protect the furniture?
We also wrap all mattresses and couches in our specially designed plastic covers, supplied free of charge!
We hold one of the lowest incident claim rates in the industry.
Your items are protected with high-quality packing materials, including:
Corrugated board cartons – This range of boxes was designed for purpose and with a double layer of board to provide extra strength.
Specialised wrapping paper – Acid free paper is used to wrap a variety of items including, silver, bronze, pewter and glassware.
Made to measure boxes – Fort Knox can provide specialised boxes for items such as paintings and televisions. We are also able to custom build wooden crates to ensure your valuables are safe during transit.
Protector pads/blankets – to protect whitegoods and polished or painted furniture from marking and scratching during transit.
While in transit, your items are secured in our trucks to keep them safe from damage caused by shocks, bumps, vibrations and movement.
What size are your vehicles?
Can you transport pets to our new home?
Is it essential for me to be present during the pick-up?
What do we do when the movers arrive at our house?
What kind of insurance do I have?
What happens is something is damaged?
Note: Any residential/property claims must be submitted in writing. DO NOT dispose of any damaged item before a Fort Knox representative performs a visual inspection. DO NOT replace or begin repair on any damaged item unless a Fort Knox representative or the hauling agent authorizes you to do so.